Here we can hopefully answer those questions you have about Fort Knox Mailboxes, or maybe just questions about the post office and mail delivery. If your question is not listed, please feel free to call or e-mail us at:

questions@fortknoxmailbox.com.
Toll free (800) 206-8067 / local (541)956-0825

If you are unable to find the answer to your questions below, don't hesitate to ask an agent.

Click on any of the questions below and it will quickly take you to the answer.
(Question and answer will show up towards the top of your browser window.)
  • Ordering:
Note: Click on any of the blue highlighted words to take you to that section of the site

Questions:
Answers:
  • Does a mail carrier need a key for a Fort Knox Mailbox?
  • No. For single individual mailboxes a postal carrier will not carry a key.
  • If there is no key for the mail carrier, then how does he/she get into the Standard Fort Knox Mailbox?
  • Entry for the mail carrier on the Standard mailbox is by tossing the mail into the top incoming slot as can best be seen here. The mail then drops down into the locked compartment.
  • How about entry into the larger mailboxes?
  • Entry for the mail carrier on the larger mailboxes is simply by opening the top "unlocked" door and tossing in your mail into the incoming mail slot just like the smaller mailbox. The mail then drops down into the locked compartment.
  • How about if I want to send outgoing mail from the Standard mailbox?
  • Click here for a diagram. Outgoing mail is placed in the Standard mailbox between the top incoming shelf and the locked door below. You can fit about 5 average letters there. Be aware that the standards come "standard" with no flag and no outgoing capability for those who just don't use outgoing anymore. There is an option to add this on the order pages.
  • Sending outgoing mail in all the larger mailboxes is simplified with a special compartment behind the top, unlocked door which also covers the incoming slot, keeping mail "out of sight, out of mind". Plus it keeps the mail out of the weather as well.
  • My outgoing mail is not locked up?
  • No, your outgoing mail is not locked up. Remember, mail carriers will not carry a key. You still have the option of sending out unimportant mail. But if it is of any importance, we suggest you take it to the post office, or the blue USPS mailbox yourself. Incoming mail is just as important, if not more. (Credit card statements, checks, insurance forms, etc.)
  • My street is very busy, so is it possible to get a rear access door on a Fort Knox Mailbox?
  • Yes, you can have a rear locking door added onto the back of all Fort Knox Mailboxes so that you can access it from the back of the mailbox, and still have access to the front as well. Rear access is available on all post mounted Fort Knox Mailboxes. We do charge $68 for this special order.
  • I want to make a change on the mailbox that I order, is that possible?
  • Yes, we do special orders all the time. Depending upon what special project or adjustment to your box, we have a minimum one time charge of $28 for special orders.
  • Will it hold up and withstand a:
    • Baseball bat?
    • Pumpkin?
    • Sledge Hammer?
    • Rock / Boulder?
    • M-80 (explosive)?
    • Dump Truck?
    • 28 Ton Boom Truck?
    • Tests?
  • Answers to withstanding:
    • Baseball bat = Definitely!
    • Pumpkin = Pumpkin Pie!
    • Sledge Hammer = Sure thing!
    • Rock / Boulder = Boing!
    • M-80 (explosive) = A 1/4 stick of dynamite has been tested with no phase to the mailbox. It is equivalent of the force of four average M-80 bombs together at once. Your mail will be ashes, but they won't steal it!
    • Dump Truck = Pulled the mailbox out of the ground in 180 pounds of concrete & dragged it down the street for about 100 ft. A little exterior paint patching and it was back to work the next day receiving mail.
    • 28 Ton Boom Truck = Let's just say there was more damage to the boom truck!
    • Tests = Click here to see how our mailboxes passed the test!
      • Not to mention postal approval tests!
      • The M1-LT may not hold up as good as our thicker mailboxes, but it is still second strongest on the market.
  • What are these Fort Knox Mailboxes made of?
  • 1/4" steel is what they are made of. Most skyscrapers and bridges are made of the same material. Now it's used for making the strongest mailbox on the market today. Check out this page by clicking here on how durable our mailboxes really are. The M1-LT is made out of 1/8" steel (11 gauge).
  • 1/4" steel.... Is it necessary to be that strong?
  • YES, by working with these mailboxes for almost 20 years now, we have replaced MANY other mailboxes that claimed to be indestructible. Still there are no reports of a Fort Knox Mailbox being damaged beyond repair. All mailboxes installed are still up and running to this date.
  • 1/8" steel.... Is it strong enough with the M1-LT mailbox?
  • All Fort Knox Mailboxes accept for the M1-LT mailbox are 1/4" steel. We believe 1/4" steel is the way to go to defend your mail. Sometimes that isn't needed in certain situations. 1/8" steel is still thicker than anything you can get at a hardware store. With the design of the mailbox, it will certainly keep your mail safe from most attempts of break-ins.
  • Your mailbox is welded, and not riveted? How is that any better?
  • All Fort Knox Mailboxes are welded, no rivets. Welding actually bonds the two metals together while riveted boxes are held together by just the rivets. The seam on a riveted box can be a potential entry for thieves.
  • What is Powder Coating? And how is that better than paint?
  • Do you have a guarantee?
  • We have a 5,2,1 guarantee. For more details, click HERE.
  • What if my mailbox is damaged, and needs repairs?
  • Unfortunately accidents happen, and also vandals can do the unthinkable. Our mailboxes can take a great deal of punishment, but the best coating available on these mailboxes can be damaged with the proper beating. Gratefully we have a paint that matches our powder coating for a quick fix up to keep your mailbox looking good again. Click HERE for more information.
  • Can I get another color besides the two color options you have?
  • Yes, you can pick any color you want. You can even send us a sample of what color you would like and we can match it as best as possible. There is a $98 dollar minimum one time charge for custom colors.  For multiple special color mailbox orders, there is only the one time $98 charge.
  • What options do I have for paying?
  • We accept checks, cashiers checks, money order, visa, master card, discover, and American Express.
  • After ordering, how long will it take till I get a mailbox?
  • If we have the mailbox that you want in stock, then it ships within 1 business day. If the mailbox you want is not in stock then expect anywhere from 1-6 weeks. Call us to see availability of mailboxes and time frame.
  • Is it possible to track my mailbox after you ship it?
  • What's the best way to install a Fort Knox Mailbox?
  • Click here to view a diagram for installing a Fort Knox Mailbox. We see this as the best way of installing. Tools and materials needed:
    • Post Hole Digger
    • Shovel
    • Level
    • Tape measure
    • 3- 60 lb. bags of concrete and all that's needed for mixing the concrete.
    • The mailbox w/ post and bolts and wrench.
    • A strong back, or some help! (mailboxes weigh anywhere from 68 LBS. - 300+ LBS.)
  • Can you install this Fort Knox Mailbox for us?
  • We understand installing These HEAVY mailboxes can be no fun to install. It all depends on where you are located. We do offer installation along the I-5 freeway between Northern California and up to Seattle Washington. If your existing mailbox is in a sidewalk, we can do that too! This includes taking out your old mailbox and replacing it with a new Fort Knox Mailbox. All materials for the installation will be included in the installation price. Please call for a price for your installation situation.
  • My mailbox needs to be installed in a cement sidewalk. Can you install my mailbox this way?
  • Yes we can. If we are doing the install, we do charge $30 extra for this type of install. If you are doing the install then it could be difficult. We suggest you rent or use a cement cutting saw and even a jack hammer. You will cut through the cement and install the post in dirt through the sidewalk and pour in the new concrete mix after you have put in the new post. Another option is to let us know the height of the post you need and we can get you a break away post ($116) for that type of installation. Recommended height is 43"-50" to the top of the mailbox.
  • I want to bolt my mailbox post to a cement slab. Is there a possibility for getting a break away post?
  • Yes, just as the above question. Let us know the height you need depending upon curb height and or other reasons for different height.  The standard height for a break away post is 36".
  • Where are you located?
  • Grants Pass, Oregon. (Southern Oregon) Click here to learn more.
  • How many keys come with a Fort Knox Mailbox?
  • Two keys come with a Fort Knox Mailbox. If you need more then let us know. We charge $10-$14 dollars per extra key (depending on the style), but you can have some of our keys duplicated at any local locksmith. (Abloy and Medeco Keys must be duplicated through us or a licensed Medeco dealer.)
  • Can I get more than two keys for my mailbox?
  • Yes, you can get more than just two keys per mailbox. We do charge more per key. If you want to get the keys yourself then you can go to a good locksmith and they can make them for you.
  • What if I lose my keys? Then what do I do?
  • Before you lose your keys, you need to write down the number that is on the set of key's that you get.  We try and keep your key number on file as well. If you lose your keys, you can then inform us and we can get you the keys from the original manufacturer.  A good locksmith can duplicate keys from the number on our standard keys.  If you do lose your keys then your only option is to call a very good locksmith.
  • I don't need the post because I have an existing one. Can I get just the mailbox?
  • Yes, you can get the mailbox without the post. Just make sure that your existing post will hold up the weight of the Fort Knox Mailbox. The smallest mailbox weighs close to 35 LBS. The lightest 1/4" thick mailbox weighs almost 70 LBS.
  • How is the post bolted to the mailbox?
  • Click here to see another explanation for this. We use carriage bolts with acorn nuts to bolt the mailbox to the post. Carriage bolts are bolted from underneath through the plate on the post. The bolts are then fastened on the inside of the mailbox by the acorn nuts.
  • Why is the post separate from the mailbox?
  • This is due to a couple of reasons.  The first being due to shipping.  With the mailbox and the post attached it is too heavy for shipping.  Second is if you decide to move at a later date, you can take your mailbox and just purchase another post.  Then there are those that have an existing post and just want the mailbox.
  • Your prices seem a little high than other locking mailboxes. How come?
  • If you do some investigating and check out the prices of other locking mailboxes you will notice that our prices aren't really so high. Mostly it's just that many people are used to the traditional $5 mailbox. Steel is not a cheap material to use, and neither is Powder Coating. Plus these mailboxes are personally hand made and all welded with a lot of time involved. We do encourage you to check out other mailboxes and see the difference for yourself. Not such a high price when compared to the cost incurred when your mail is stolen!
  • How do I order a Fort Knox Mailbox?
  • You can order online or give us a call . If you are on our website, and you see an "add to cart" button, it will take you to an ordering page. Or if you know what you would like you can e-mail us at orders@fortknoxmailbox.com and give us your order that way. (No credit card numbers over e-mail please).
  • Can I get a discount if I order more than one mailbox?
  • Our discounts start at two mailboxes. The more you order, the more you will save. Click here to see our discount chart. We encourage you to call us so that we can work with you and get you the best price. (1-800-206-8067 )
  • Distributors for Fort Knox Mailboxes can range from the larger business to single people selling on a smaller scale. Interested in selling for Fort Knox Mailbox? Give us a call, or email us for further information.
  • Can your mailbox be installed on a break away post?
  • Yes, we have many installed on break away posts. Those break away posts are made to detach from the ground after a certain amount of pressure (by a vehicle) against the post. These posts are made mostly for state highways or people who have existing sidewalks.
  • I have a cement slab or sidewalk where my mailbox needs to be installed. What options do I have?
  • You have a couple options here. First is to break through the cement and install the mailbox like normal. Or you can give us the height that you need your mailbox at and we can custom make you a post so that you can then bolt that post to the cement slab.
  • Can I get just the post from you?
  • Yes, you can get just a post from us. See our pricing page for this.
  • Can I get a larger mailbox on a smaller post, or a smaller mailbox on a larger post?
  • Yes, you can request this. It is again a special order and there is a $28 charge for this. Reason is because mailboxes are all made at once. Larger mailboxes are made for larger posts, while smaller mailboxes are made for the smaller posts.
  • I would like to be a distributor of your mailbox. How can I do so?
  • Are the posts included in the price of the mailbox?
  • No, the price does not include the steel post. You can order the mailbox with or without a post. The pricing page shows the prices for with and without posts.
  • What are the posts made of?
  • To begin with, the posts are different between the small standard mailbox, and all the other larger mailboxes. The only difference is the width of the post. (2.5" x 2.5" for the M1-LT mailbox, 4" x 4" for the Small Standard mailbox, and 5" x 5" for the larger mailboxes) Mainly just for looks, but both offer the same strength. They are all made of the same 1/8" steel square tubing . They then have a welded plate for mounting the Fort Knox Mailbox which is then fastened with certain bolts on top of the post. .
  • Can these Fort Knox Mailboxes be installed in brick, stone, or concrete?
    Yes, many of our boxes have been installed in many encasements. Special orders have been made to install in a fence with rear retrieval. Many special orders have been used, but for brick, stone, or concrete you can install them as is. Some will ask for the flag separate in order to place it on the brick column.
  • How long does it take for shipping, and should I order in advance?
  • Ordering in advance is always a good idea. We do carry most mailboxes in stock, and can ship those out same or next business day. Shipping is done mostly by FedEx ground on small orders, and freight on larger orders. Both carriers average 1-5 business days. If we do not have the mailbox you would like in stock, then expect anywhere from 1-2 weeks for production. For special large orders we ship by freight and the delivery time can be the next day to five day's.
  • Do you have any distributors where I can buy directly from?
  • Yes we do! Please check our distributor page HERE.
  • Where can I see these Fort Knox Mailboxes in person?
  • Our suggestion would be if your in the North West to come by and see us. (Call us if your able to visit Southern Oregon and we will give you the directions.) Our next suggestion would be to catch us at a local Home Show. Click here to see where we will be.
  • Are your mailboxes post master general approved?
  • All our models are approved except for the Small Standard Mailbox.
    Delivery is still guaranteed for those mailboxes. For more information on this e-mail us at: infonow@fortknoxmailbox.com
  • If not approved, then will they still deliver to a Fort Knox Mailbox?
  • Yes, we will guarantee delivery to our small standard mailbox. Delivery is required as long as it is in no way harmful to the mail carrier, and installed at the proper height and distance for curb delivery.
  • Why don't you have shipping calculated when ordering online?
  • The reason for not having shipping calculated is due to the fact that we sell many of our mailboxes down the West Coast and deliver and then offer installation as well. We can deliver our mailboxes less than shipping. Don't hesitate to ask us for a quick shipping quote!
  • How do you ship?
  • The reason for not having shipping calculated is due to the fact that we sell many of our mailboxes down the West Coast and deliver and then offer installation as well. We can deliver our mailboxes less than shipping. Don't hesitate to ask us for a quick shipping quote!
  • What carriers do you use to ship?
  • Depending upon the quantity of the order, and what product you choose depends on what carrier we use. We have the ability to use FedEx ground for single smaller mailboxes, but then use many different freight companies for delivering larger orders.
If you have any questions not listed here please feel free to e-mail us.

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