Refund policy

Returned goods will not be accepted without prior approval from Fort Knox Mailbox, LLC personnel. All returned goods must be shipped by the same method of delivery and prepaid to Fort Knox Mailbox, LLC, 265 Tech Way, Grants Pass, OR 97526. Products must be returned in their original shipping packaging within fifteen (15) days of receipt and can be subject to a 25% restocking charge. Custom orders and orders with options cannot be canceled and will not be accepted for return, exchange or refund. All deliveries should be checked upon arrival for damage. If damage has occurred from shipping, damage must be reported within seven (7) days from arrival. If the item must be repaired by Fort Knox Mailbox, LLC, then the item must be shipped back to Fort Knox Mailbox, LLC by the same method of delivery with the same original packaging and will be paid and handled by Fort Knox Mailbox, LLC.

Canceled Custom or Special Goods

Canceled goods that are standard with no *special or *custom additions can be canceled at any time prior to shipment. Once shipped, then refer to the Returned Goods section. Product that has *special or *custom work cannot be canceled without prior approval from Fort Knox Mailbox, LLC personnel. All *special or *custom goods can be canceled before the product is made with no charge. If the *special or *custom product has been made, then there can be no cancellation. *Special or *custom: Includes the following;

• Orders over a quantity of 6.
• Custom Racks and T-posts.
• Arrow Locks (Postal Lock).
• Dimension changes or adjustments.
• Special holes or welding.
• Special powder coating color.
• Anything not on our pricing page.